Common questions

Because you get the finished work, not a tool to learn. Where others hand you a platform and hours of video to sift through, we hand you the result.

• Human insights over data. Analytics tell you where your visitors drop off. Our testers help you understand the underlying causes.
• Experience and function. An obstacle often comes down to a bug. Alongside the testers, our team runs its own functional check.
• Ready to apply. You get a report ranking every obstacle by severity, with the fix to implement.
• Clarity over volume. No statistics to decode. Whether you test with five people or a custom group of testers, we filter out the noise to deliver a straight-to-the-point summary.

Real people attempt a real task on your website, recording their screen and thinking aloud as they go. We watch every session, cross-reference where they struggled, and write it up as a ranked list of obstacles with a concrete recommendation for each one. It answers why visitors leave, which analytics never can.

No, they are unmoderated. Each tester completes the task alone, at a time that suits them before the deadline, with their screen and voice recorded as they think aloud. Our team then watches every session in full. Live moderated sessions, where one of us guides the tester in real time, are available on quote in a custom audit.

No. No scripts, no tags, no extensions, no admin access. You give us a public URL and we handle the rest.

A functional check costs US$397 for one feature checked end to end: we tell you what breaks. Audits, which reveal the obstacles on your website, start at US$797 for one journey with five testers, and US$1,997 for three journeys with fifteen testers, five per journey, on desktop and mobile. For larger needs, we create custom audits. The Functional check is included in all audits. Our standard package prices are public: no surprises.

The number of pages does not matter. What matters is how many journeys you want tested. A journey is one goal a visitor is trying to complete, from first click to last. A five-page site and a five-hundred-page site can both have a single journey worth auditing.

List the goals that matter to your business and count them: that is your number of journeys.

Not sure how your site breaks down? Write to contact@yuzutrace.com and tell us what you sell, and we will suggest the split before you order.

A platform sells you access. You still have to write the screening questionnaire, recruit, watch hours of video, and figure out what it all means: a job in itself. We do this work and hand you the conclusion. You pay per audit, not per month.

No. What is broken for ten visitors is broken for ten thousand. It is actually the best time to run a check: right before your first visitors arrive.

Yes, this is when testing pays off the most. Traffic without conversion almost always points to a technical or usability roadblock on your site.

Start from the question you are asking. “Does it work?” The functional check answers that, and it is enough. “Do my visitors understand my site, or do they get lost?” You need a Journey package, where real people carry out the whole path. The check is included in every Journey package, so you never have to choose between the two. Then count your journeys: one if only one really matters, three if you want to compare them, custom beyond that.

No, and that is rather the point. We watch every session ourselves and hand you a ranked list with the quotations already pulled out and written down. You never receive raw footage, and you never need to.

7 to 10 business days from your payment for the three listed plans. If your site requires login credentials, the timeframe starts the moment we receive them. You track the progress in your dashboard, and we email you as soon as the report is published.

Custom audits have their own timeframe, agreed upon with you before starting.

Five people walking a full journey always produce observations: what varies is severity, not whether there is anything to find. Some audits surface a critical blocker that was costing sales every day. Others come back with minor points only. A report with no critical obstacle is still worth having: you know your journey holds up. You also know where to stop looking.