Asked before
every first
order
Questions, answered plainly.
Everything people ask before commissioning their first audit, and a few things they only think to ask afterwards.
What you
are actually
buying
What the service actually is
01What exactly is a user testing audit?
Real people attempt a real task on your website while recording their screen and saying out loud what they think. We watch every session, cross-reference where they struggled, and write it up as a ranked list of obstacles with a concrete fix for each one. It answers why visitors leave, which analytics never can.
02Do I need to install anything on my site?
No. No script, no tag, no plugin, no access to your admin panel. You give us a public URL and we take it from there. If the journey requires an account, you provide test credentials, we never touch real customer data.
03How much does it cost?
From $297 USD for one journey with three testers, $797 for three journeys with five testers across desktop and mobile, and $1,997 for up to eight journeys with seven testers. Technical QA is included in all three. Prices are published on the pricing page; there is no quote to request.
04My site has many pages, which plan should I choose?
Pricing is not based on the size of your site or its number of pages, but on how many specific tasks: user journeys, you want testers to attempt. Whether your site has five pages or five hundred, what matters is what the visitor is trying to achieve. Here are journeys we test regularly:
- Complete a purchase end to end, from the product page to checkout.
- Request a custom quote for a service.
- Create an account or sign up for a platform.
- Book a consultation or schedule an appointment.
- Find and understand the return and refund policy.
- Subscribe to a newsletter.
- Successfully apply a promo code in the cart.
- Find customer service contact details to file a complaint.
- Compare the features of two subscriptions or products.
- Reset a forgotten password.
- Download a whitepaper or another digital resource.
05How is this different from a testing platform I could subscribe to?
A platform sells you access and leaves the work to you: writing the screener, recruiting, watching hours of footage, deciding what it means. We do all of that and hand you the conclusion. You pay per audit, not per month.
06How is this different from asking friends or colleagues?
Your friends already know what you sell, so they cannot get lost the way a stranger does. And they soften what they say to avoid hurting you. Our testers have never seen your site and have no reason to be polite about it.
Where the
evidence
comes from
Who does the testing
07Who are the testers?
Real people recruited and paid by us, matched to your market on language, country, age, device and technical confidence. Never bots.
08Can I choose what kind of people test my site?
Yes. You describe the audience you actually sell to and we recruit against it. The more precise you are, the more useful the findings: testing a checkout meant for retirees with twenty-year-olds tells you very little.
09Do you test in French and Spanish?
Yes, and with native speakers from the right country. A Parisian shopper, a Montrealer and a customer in Mexico City do not read the same page the same way. Testing a French site with English speakers tells you nothing worth knowing.
10How many testers do I need?
Three testers reveal the serious obstacles on one journey; five confirm a problem is real rather than personal. The more journeys you cover, the more testers it takes to keep that depth on each one — which is what separates the three packages.
What lands
in your
inbox
What you receive
11What do I actually receive?
A report, as a web page in your dashboard, which you can print or save as a PDF. It contains the obstacles ranked by severity, how many testers hit each one, what they said in their own words with the moment they said it, a concrete fix for every obstacle, and what already works.
12Will I have to watch hours of video?
No, and that is rather the point. We watch every session ourselves and hand you a ranked list with the quotations already pulled out and written down. You never receive raw footage, and you never need to.
13How long does it take?
Seven business days from brief to delivery, whichever engagement you choose. You follow progress in your dashboard and are notified at every stage.
14Can you also find technical bugs?
Yes, and it is included in all three audits. Broken links, forms that fail in silence, layouts that collapse on one browser: each defect comes with the device, the browser and the steps to reproduce it.
The parts
nobody asks
until later
Data and payment
15Is my site data safe?
Testers are bound by a confidentiality agreement. We never test against live customer data and never process real payments, you provide test credentials for anything behind a login.
16Where is my data stored, and for how long?
On servers in the European Union. Session recordings stay internal, they are never handed over, and are deleted on a fixed schedule after delivery. The report itself stays available in your dashboard for as long as your account is open.
17What if the report tells me nothing useful?
Every finding is ranked by severity, so you can judge what we found rather than take our word for it. In our experience a study that reveals nothing does not happen: five people attempting a real task on a real site always run into something.
18When do I pay, and are taxes included?
In full when you order, which is what lets us recruit and pay the testers immediately. Prices are shown in US dollars, excluding tax; any applicable tax is calculated at checkout based on your country and appears on your invoice.
19Do I have to sign a contract or subscribe?
Neither. You pay per audit. Nothing recurring, nothing to cancel, no minimum commitment.
20Can I see a sample report?
A full excerpt is on the home page: three real findings with their severity, how many testers hit each one, the quotation and the fix. It is anonymised, and it is the same format your own report will take.
21What if you cannot find testers for my market?
If your market needs a profile we cannot fill, we tell you before the work starts and you choose: wait, widen the profile, or take a full refund. We never deliver a panel from the wrong market and call it your audit.
No call.
No commitment
Still unsure? Let us prove it.
Choose an audit, tell us the page to start from and what a visitor should be able to do. We start recruiting testers as soon as you have paid, and the report reaches you within seven business days.