User testing and UX audit pricing
Clear pricing, no hidden fees.
Functional check
US$397
Flat rate, 1 feature
What must never break, checked end-to-end by our team.
- Every bug, with steps to reproduce
- Ranked by severity, no guesswork
- No testers to recruit: the check starts as soon as you order
- Journeys
- Not included
- Testers
- Only our team for the check
- Sessions
- None: our team tests
- Devices
- Desktop and phone
- Report
- Every obstacle ranked by severity, analysed and written up by our team.
- Functional check
- 1 feature, end to end
- Delivery
- 7 business days
One journey
US$797
US$797 per journey
Our team tests it, then five real people matching your customer profile evaluate it.
- Obstacles ranked by how much they cost you
- Their feedback, accompanied by concrete solutions
- Functional check included
- Journeys
- 1 journey of your choice
- Testers
- 5 people matching your customer profile
- Sessions
- Unmoderated
- Devices
- One device, chosen by you
- Report
- Every obstacle ranked by severity, analysed and written up by our team.
- Functional check
- Included, on the tested journey
- Delivery
- 7 to 10 business days
Three journeys
US$1,997
Save US$394 over three separate journeys
Your three critical journeys, tested the same way. Some obstacles only appear when you compare them.
- Everything in One journey, three times over
- What blocks everywhere vs. in one place
- US$394 cheaper than buying them separately
- Journeys
- 3 journeys of your choice
- Testers
- 15 people matching your customer profile (5 per journey)
- Sessions
- Unmoderated
- Devices
- Desktop, phone or both
- Report
- Every obstacle ranked by severity, analysed and written up by our team.
- Functional check
- Included, on all three journeys
- Delivery
- 7 to 10 business days
Custom
Custom quote
Based on scope
Multiple markets, multiple languages, or more than five testers per journey.
- Multiple markets, languages, or a mobile app
- Every journey covered, no sampling
- Scope and timeline agreed before we start
- Journeys
- All the journeys of your choice
- Testers
- Custom number and market
- Sessions
- Unmoderated or live moderated
- Devices
- Desktop, iPhone and Android (models of your choice)
- Report
- Every obstacle ranked, across the agreed scope. Analysed and written by our team.
- Functional check
- Included, on every journey
- Delivery
- Agreed before payment
What’s the difference?
A journey and a feature often cover the same screens. What changes is the question you’re asking: “Does it work?” or “Can your customers actually get through it?”
A website can work perfectly and still lose customers. That’s the gap between the two.
Take the cart.
Functional check: Is the total right? Does the promo code apply? Does the button respond on mobile? Our team verifies it.
Journey: Where do people hesitate, make mistakes, or give up? Five people who match your customer profile go through the journey, and we log every obstacle they hit.
Take search.
Functional check: Do the results match what was typed? Do the filters and sorting work?
Journey: What words do your customers really type? Do they find what they’re looking for, or give up after two tries?
What you get in every audit
- 01
Real people, never software
They walk your site on their own device, and our team watches every recorded session.
- 02
Facts, not opinions
Not « I find this confusing », but « three testers out of five looked for the Cart button in the top right, then left the page ». The problem, the number, and what they did instead.
- 03
A report you can hand off
Clear enough for you to decide, precise enough to pass straight to whoever does the work. Nothing to watch.
You choose. We handle the rest.
Choose an audit, provide your starting page, and define the objective to reach. We start recruiting your testers as soon as your order is confirmed, and your report arrives in 7 to 10 business days.
Choose my audit