User testing and UX audit pricing
Clear pricing for usability testing, no hidden fees.
Functional check
US$397
1 feature
For the feature that must never break: our team checks it end to end, on desktop and phone.
- Every bug, with steps to reproduce it
- Nothing to recruit: the check starts as soon as you order
- Start with the check: if it leads you to a journey within 60 days, what you paid is deducted.
- What is tested
- 1 feature, end to end
- Testers
- Manual check by our team; no testers recruited
- Devices
- Desktop and phone
- Delivery
- 7 business days
One journey
US$897
1 journey, 5 testers
For the journey that matters most: five people matching your customers go through it, and you’ll know where they hesitate, where they get stuck, and why.
- Every point where they hesitate, slip up or give up
- Functional check included: a bug is never mistaken for an obstacle
- What is tested
- 1 journey, check included
- Testers
- 5 people matching your customers
- Devices
- Testers: one device, chosen by you. Check: both.
- Delivery
- 7 to 10 business days
Three journeys
US$2,297
3 journeys, 15 testers
For your three key journeys, tested the same way: some obstacles only show up side by side.
- What blocks everywhere, told apart from what blocks in one place
- US$394 less than three journeys bought separately
- Functional check included: a bug is never mistaken for an obstacle
- What is tested
- 3 journeys, check included
- Testers
- 15 people matching your customers, 5 per journey
- Devices
- Testers: desktop, phone or both. Check: both.
- Delivery
- 7 to 10 business days
Custom
Price on request
Scope set together
For several markets, several languages, or more than five testers per journey.
- Testers in each of your markets and languages
- Price, scope and timeline agreed before any payment
- What is tested
- Every agreed journey, check included
- Testers
- Number and markets to fit, live moderated sessions on request
- Devices
- Desktop, iPhone and Android (models of your choice)
- Delivery
- Agreed before payment
In every plan: a PDF report written by our team, where each finding is ranked by severity, with the device, the steps or what the tester did and said, and a suggested fix.
What’s the difference?
A journey and a feature often cover the same screens. What changes is the question you’re asking: “Does it work?” or “Can your customers actually get through it?”
A website can work perfectly and still lose customers. That’s the gap between the two.
The cart
Functional check: Is the total right? Does the promo code apply? Does the button respond on mobile? Our team verifies it.
Journey: Where do people hesitate, make mistakes, or give up? Five people who match your customer profile go through the journey, and we log every obstacle they hit.
Search
Functional check: Do the results match what was typed? Do the filters and sorting work?
Journey: What words do your customers really type? Do they find what they’re looking for, or give up after two tries?
What an audit includes
-
You watch no videos
You give us your site’s address and the goal to test. Five testers per journey use your site on their own devices, and our team watches every recorded session and logs each obstacle they hit.
-
Numbers, not opinions
Not “this feels confusing,” but “three of the five testers looked for the cart in the top right, then left the page.” Every obstacle, how many hit it, and what they did next.
-
A report you can forward as is
A PDF in 7 to 10 business days, obstacles ranked by severity, with the device concerned and a fix for each. You decide what comes first, then send it to whoever makes the fixes.
-
No risk before recruiting starts
Cancel before recruiting starts and you are fully refunded. If the tester profile you asked for cannot be found, we tell you, and you choose: wait, widen the profile, or get a full refund.
03Start here
You choose. We handle the rest.
Choose my auditOne-time payment · No subscription · Report in 7 to 10 business days