User testing and UX audits
Discover where visitors get stuck before it costs you customers.
Have real people test your site.
They walk through a key journey on your site. We watch every recorded session and pin down everything that gets in their way:
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Usability obstacles Confusion, hesitation and drop-offs.
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Functional bugs Broken links, silent form failures, layouts that break in some browsers.
Every obstacle lands in your report with the affected device, a severity level, and a concrete recommendation.
Nothing to installActionable insightsFull report in 7-10 business days
From US$397, one-time payment.
Clear findings.
What an audit gives you
People who speak your customers’ language, not an automated tool or a checklist filled in by somebody who never used your site.
Obstacles ranked by severity, each with its recommendation. Nothing else to interpret.
No recordings to watch. We do the analysis, you read the conclusions.
From brief to report, in business days. Fast enough to fix before your next campaign.
Four stages. You’re only involved in one.
You set the brief
Your web address, the task to test: “buy a product”, “book an appointment”, and the device. Five minutes of your time.
We recruit the testers
Real people to test your website. Never bots.
They test, and think aloud
Each tester records their screen and their voice while attempting your task. Every hesitation, wrong turn and dead end is captured as it happens.
You receive the report
We watch every session, cross-reference what testers ran into, and deliver ranked obstacles with a concrete recommendation for each one.
They sell you access. We sell you the answer.
Testing platforms hand you the tools and leave the work to you.
| A testing platform | YuzuTrace | |
|---|---|---|
| Watching sessions | Hours of raw video | We watch; you read |
| Getting started | Account, onboarding, learning | Send us a web address |
| Recruiting testers | You write the screener questionnaire | In your customers’ language |
| Writing the script | You have to design it | We write it based on your user journey |
| Knowing what to fix | Interpretation is up to you | A ranked list, one fix per obstacle |
| Commitment | Usually a monthly subscription | Pay per audit, no commitment |
Tested by people from outside your company.
Our team tests first, looking for what breaks. Then testers take over, most of them recruited in Canada, each working only in their strongest language, English, French or Spanish. They go through your site the way your customers would. They tell you where they got lost, where they hesitated, not just where they clicked. They use their own device, and we give them a goal, never the steps.
Testing for another market? Get in touch.
If your website must generate revenue, it deserves to be tested.
Online stores
Abandoned carts, confusing checkouts, shipping costs revealed too late.
Clinics and practices
Discouraging booking flows, unclear hours, forms nobody finishes.
Software and web apps
Sign-ups that stall, confusing menus, onboarding that loses people.
Service businesses
Quote requests that are tedious to fill in, key information hard to find, no trust signals.
Booking and hospitality
Unclear availability, hidden cancellation terms, bookings that fail at the last step.
Courses and memberships
Content that is hard to browse, sign-up in too many steps, pricing that only appears at the end.
Choose. We handle the rest.
Pick an audit, tell us your starting page and the goal to reach. We recruit your testers as soon as your order is confirmed.
Order an audit